FAQ Niemöller
FAQ
Welcome to the Niemöller FAQ section! Here you will find answers to the most frequently asked questions from our customers - clear, understandable and straight to the point. Whether you are looking for a specific Mercedes classic car spare part, need help with the ordering process or want to find out more about shipping and payment, you will find the most important information for our online store summarized here! Welcome to the Niemöller FAQ section! Here you will find answers to the most frequently asked questions from our customers - clear, understandable and straight to the point.
Our range covers spare parts for all Mercedes-Benz passenger cars built from 1946 to 1986. In addition to spare parts for classic cars, we also offer spare parts for Mercedes youngtimers (the Mercedes SL (W129), built from 1989-1993). In total, our range of spare parts includes 28 Mercedes assemblies. Discover the right spare parts for your classic car now! In the various catalogs in our online store, you can see exactly which vehicles we offer spare parts for.
Yes, Niemöller also offers spare parts for classic cars. You can find them in our online store in spare parts catalog H. There we offer Mercedes Youngtimer spare parts especially for the Mercedes W129. So that your Mercedes Youngtimer remains in timelessly beautiful condition. Here you can find out more about the "young classics" of the 70s, 80s and 90s.
No, in the Niemöller online store we only stock spare parts for Mercedes-Benz classic cars and youngtimers. We do not offer parts for current Mercedes-Benz new cars. However, you can also find parts for new Mercedes cars in our spare parts range for rubber seals. Just take a look at our Profile-Shop, maybe you will find the part you are looking for!
Do you already know the Niemöller care products? In addition to technical spare parts, we also offer high-quality accessories online to enhance your car - including selected items from Swissvax. Whether paint care or leather care: with the right care, your vehicle will not only stay in top shape technically, but also visually!
Do you already know the Niemöller care products? In addition to technical spare parts, we also offer high-quality accessories online to enhance your car - including selected items from Swissvax. Whether paint care or leather care: with the right care, your vehicle will not only stay in top shape technically, but also visually!
No, Niemöller specializes exclusively in spare parts for Mercedes-Benz classic cars and youngtimers. We do not offer spare parts for other vehicle brands. Our range focuses specifically on supplying owners of classic Mercedes vehicles.
However, you are welcome to visit our rubber profile store in your search for the right spare part. There we stock universal rubber seals that are also suitable for other vehicle brands such as Porsche, BMW or Alfa Romeo.
However, you are welcome to visit our rubber profile store in your search for the right spare part. There we stock universal rubber seals that are also suitable for other vehicle brands such as Porsche, BMW or Alfa Romeo.
Yes, Niemöller's own products are manufactured with the utmost care and according to strict quality standards, which is why they are of course comparable to original Mercedes-Benz spare parts in terms of quality, function and accuracy of fit and are specially manufactured for use in vintage and classic cars. Many of our customers have been relying on Niemöller's own products for years as a reliable alternative to original Mercedes parts, especially when these are no longer manufactured.
Yes, we also sell used spare parts, but only as part of the treasure trove for classic car spare parts. There you will find a few used spare parts. Only new spare parts are sold in the Niemöller Shop (catalogs A to Z). Our focus is on high-quality new parts and customized in-house productions for Mercedes-Benz classic cars and youngtimers.
Yes, Niemöller has classic car spare parts that are no longer available exclusively reproduced. These reproduction parts are identical in design and function and of the same quality as the original Mercedes parts from the original equipment manufacturer. To ensure a seamless supply of spare parts for our customers, we have created the largest remanufacturing program on the market. Today, we offer over 1,600 remanufactured spare parts - from spare parts for the Adenauer to the 300 SL.
No, Niemöller does not buy spare parts or classic cars. We concentrate exclusively on the sale of new parts and on our own production for Mercedes-Benz classic and vintage cars. Our aim is to offer our customers the widest possible range of Mercedes classic car spare parts. The purchase of parts or vehicles is therefore not intended.
You can easily find the right MB spare part for your classic car via our store menu item Spare parts, which takes you to a comprehensive display of all Mercedes models. Or you can search for your spare part here step by step from the catalog, through the choice of vehicle and variant, to the desired assembly. On the assemblies page, our practical exploded view will then help you find the part you need.
Alternatively, you can also use our search function directly in the store at the top right by the magnifying glass symbol if you already know either the Niemöller part number or the original Mercedes-Benz spare part number.
If you still can't find what you're looking for: Do not hesitate to contact us directly! Our experienced team will be happy to help you - by telephone on +49 621 47 20 46 or by e-mail to info@niemoeller.de. Together we will find the right spare part for your Mercedes-Benz classic car.
You can also find further information on this page: MB parts search.
Alternatively, you can also use our search function directly in the store at the top right by the magnifying glass symbol if you already know either the Niemöller part number or the original Mercedes-Benz spare part number.
If you still can't find what you're looking for: Do not hesitate to contact us directly! Our experienced team will be happy to help you - by telephone on +49 621 47 20 46 or by e-mail to info@niemoeller.de. Together we will find the right spare part for your Mercedes-Benz classic car.
You can also find further information on this page: MB parts search.
If you already know the Niemöller number or the original Mercedes spare part number, the quickest way to find your MB spare part is to use the search field at the top right of the navigation bar in our online store (where you see the magnifying glass symbol). This direct search will take you straight to the part you need for your classic Mercedes-Benz.
To find the right Mercedes spare part at Niemöller, you first need the exact Mercedes model or series (e.g. W120, W123) and ideally the chassis number. The original Mercedes part number or the internal Niemöller car part number is also helpful. Alternatively, you can visually identify the required part using the exploded views in the online catalog. If you are unsure or have any missing information, you can of course contact Niemöller customer service by phone or email.
If you cannot find a specific Mercedes part in the online store, you can also take a look at the PDF catalogs, because there you will find other Mercedes classic car parts that may not yet have been put online for sale in the Niemöller spare parts online store. If you have any general problems with your search for spare parts, please contact us directly by e-mail or telephone. Our service staff will be happy to help you.
Yes, in this case please contact us directly by e-mail or telephone. Even if your vehicle does not appear in the model list, we can often still offer suitable classic car spare parts or help you with the allocation.
It is best to state your vehicle type, chassis number and model when placing your order. You will be guided to the optional entry of this vehicle data during the purchase process in our online store. This allows our spare parts experts to check whether the spare part you have ordered really does fit your classic Mercedes. Alternatively, we can of course assist you personally with your selection - by phone or email.
The chassis number (also known as the VIN - vehicle identification number) can usually be found on vintage Mercedes cars in the vehicle registration document, in the old vehicle registration certificate or on the type plate in the engine compartment - often on the front wall or on the right-hand inner fender. On some Mercedes models, the VIN is also visible under the windshield on the driver's side. The number usually consists of 14 to 17 characters and typically begins with the model series designation, such as "111.021" for a W111 Coupé. The chassis number is particularly important for the Mercedes parts search at Niemöller, as it helps to clearly identify your vehicle and find the right parts.
You can usually find the car number on Mercedes classic cars on the type plate in the engine compartment or directly on the vehicle frame, often on the front wall or on the right-hand inner fender. It is also entered in the vehicle registration document or in the registration certificate part II. The vehicle number usually begins with the model series designation and contains important information on the model, engine and production series of a car. At Niemöller, the car number helps you to clearly identify your vehicle and find the right Mercedes classic car spare parts quickly and reliably.
The year of manufacture of your vehicle can usually be found in the vehicle documents, in particular the registration certificate part II (formerly the vehicle registration document). Either the date of first registration or the exact year of manufacture is noted there. In the case of a classic Mercedes, the year of manufacture can also be found via the chassis number - the first digits often contain references to the model series and the production period. If you are unsure, the Niemöller team will be happy to help you decipher your chassis number to determine the exact year of manufacture and buy the right Mercedes spare parts for your vehicle.
The vehicle identification number, or VIN for short, is a globally unique number that can be used to identify your vehicle. For newer cars, it consists of 17 characters and contains information about the manufacturer, model, year of manufacture and production number of a vehicle. For Mercedes classic cars, the VIN can also be shorter; it usually begins with the model series code (e.g. "113.042" for a W113). You can find your VIN in the vehicle documents, on the type plate in the engine compartment or directly on the vehicle frame. At Niemöller, the vehicle identification number serves as an important basis for assigning your vehicle exactly and determining the right MB spare parts.
You can contact Niemöller via the contact form on the website or by e-mail to info@niemoeller.de. You can reach us by telephone on +49 621 472046 (Monday to Friday from 8:00 a.m. to 6:00 p.m.). You can also send us a fax to +49 621 481151. At Niemöller you always have a personal contact person! You are welcome to contact our employees in the various departments directly. Whether sales, dispatch or purchasing - on our team page, you will find the contact person who can help you!
Naturally! Niemöller Ersatzteile offers you, the customer, personal advice. The Niemöller team will advise you on questions about the Mercedes spare parts catalogs from A to Y, support you in selecting and ordering your MB classic car spare parts and will be happy to answer questions about the right accessories to optimally maintain your classic car. An experienced team of dedicated employees is at your disposal by telephone, e-mail or contact form. You will find all the information you need to contact us on our contact page.
You can contact Niemöller customer service in numerous languages. We attach great importance to good service - in the language in which you feel most comfortable. Our customer service is not only available in German and English, but also in Turkish, Russian, Spanish and Italian. Whether by e-mail or telephone - our team will provide you with competent support in your language. We make sure that your questions to the Niemöller Oldtimer Spare Parts Shop are answered quickly and clearly.
The Niemöller online store is available in German, English, French, Spanish, Italian, Dutch, Polish and Turkish. This makes it as easy as possible for classic car enthusiasts from all over Europe to access our comprehensive range of Mercedes-Benz classic car spare parts and accessories. Find the right vehicle parts for your Mercedes classic car in your preferred language now!
We will be happy to advise you on technical questions relating to our spare parts and also support you with installation instructions as far as we are able. Our team has many years of experience with Mercedes spare parts and in some cases also with the restoration of MB classic cars, so we can pass on practical tips and valuable specialist knowledge. For particularly complex work, however, we recommend that you seek the support of a specialist workshop to ensure that your classic car is repaired professionally.
No, Niemöller does not offer its own repair service. Our focus is on the sale of high-quality MB spare parts and a comprehensive service to support our customers in the restoration, maintenance and care of classic Mercedes-Benz vehicles. If you need a classic car repair, we recommend a classic car workshop that ideally specializes in Mercedes-Benz classic cars.
You can find our current telephone times on our website (at the bottom of the page). As our spare parts store is an online store, it is available for you around the clock. In addition to the Mercedes spare parts store, you will also find comprehensive information on classic car restoration, classic car care and the various Mercedes-Benz models. This means you can benefit from a comprehensive service at all times - regardless of our telephone hours. You can reach us by telephone from Monday to Friday from 8 am to 6 pm.
You can place your order conveniently via our Niemöller online store: simply select your desired Mercedes parts online, add these items to the shopping cart and complete the order process using your preferred shipping and payment method.
Are you already familiar with our quick order function? This function is for anyone who already knows the Niemöller or original Mercedes-Benz part number. With the quick order function, you can add your desired spare part directly to the shopping cart using the part number - without having to select the item step by step in the catalog. Simply go to the shopping cart (via the symbol at the top right) and enter the spare part number in the input field under "Add item". Now just select the quantity and you're done!
Alternatively, you can also order from us by telephone, e-mail or fax. If you have any problems with your order, please contact our support team and we will help you immediately!
Are you already familiar with our quick order function? This function is for anyone who already knows the Niemöller or original Mercedes-Benz part number. With the quick order function, you can add your desired spare part directly to the shopping cart using the part number - without having to select the item step by step in the catalog. Simply go to the shopping cart (via the symbol at the top right) and enter the spare part number in the input field under "Add item". Now just select the quantity and you're done!
Alternatively, you can also order from us by telephone, e-mail or fax. If you have any problems with your order, please contact our support team and we will help you immediately!
Yes, the Niemöller staff will also be happy to take your order by telephone - you can reach us from Monday to Friday between 8:00 and 18:00. You will find the contact details under Contact. Please have the relevant vehicle data ready so that we can process your spare parts order successfully.
Niemöller offers you various convenient and secure payment methods. You can choose to pay for your order by PayPal, credit card, invoice, SEPA direct debit, prepayment transfer or cash on delivery. You can find further information on the payment options on our payment information page or directly in the checkout process in the online store.
Yes, as a private customer at Niemöller you have the option of ordering on account. You can conveniently process the purchase on account via Ratepay - secure and uncomplicated. Simply select invoice as the payment method during the ordering process. The invoice payment method is not available to commercial customers.
No, unfortunately it is not possible to order as a guest. To place an order for your Niemöller Mercedes parts, please create a new customer account with us or log in to an existing account.<br
You can create your Niemöller account here. Registering as a new customer is quick and easy! With your personal customer account you benefit from a clear ordering process, you can view your previous Niemöller Mercedes spare parts orders at any time, easily manage your customer data and store your preferred payment and delivery method for your next purchase.
You can create your Niemöller account here. Registering as a new customer is quick and easy! With your personal customer account you benefit from a clear ordering process, you can view your previous Niemöller Mercedes spare parts orders at any time, easily manage your customer data and store your preferred payment and delivery method for your next purchase.
Unfortunately, we are currently unable to offer installment purchases. However, we offer you numerous payment options - so you can choose the payment method that suits you best. At Niemöller, you can pay for your order conveniently by PayPal, credit card, invoice, SEPA direct debit, prepayment or cash on delivery. You can find more information on our service page about payment options.
The minimum order value in the Niemöller spare parts store is €11.90 for orders to Germany and €23.80 for deliveries to other EU countries. Details on shipping and costs can be found on the shipping costs page of our store.
If you order from a third country (i.e. outside Germany and the EU), the shopping cart in the Niemöller Spare Parts Shop will be displayed net, i.e. without German VAT. Please note, however, that when importing into your country, country-specific taxes and duties are incurred which must be paid in accordance with the respective customs regulations of your country.
The following applies to customers from other European countries: As a business with a VAT ID number, you purchase without VAT; as a private individual, you pay VAT at the rate applicable in your country.
As a business customer in Germany, you will be shown net prices, but payment and invoicing for the purchase of spare parts will be made with VAT due to legal requirements.
The following applies to customers from other European countries: As a business with a VAT ID number, you purchase without VAT; as a private individual, you pay VAT at the rate applicable in your country.
As a business customer in Germany, you will be shown net prices, but payment and invoicing for the purchase of spare parts will be made with VAT due to legal requirements.
Yes, you can cancel your spare parts order - as long as it has not yet been processed. In this case, please contact us as soon as possible, ideally by telephone or e-mail, so that we can stop the shipment in good time. As soon as the order is being processed or has already been dispatched, it is unfortunately no longer possible to cancel it. In this case, however, you naturally have the option of returning the goods within the scope of your right of withdrawal.
Yes, your payment data is safe with us and will be treated confidentially in accordance with the GDPR. For payment methods such as credit card or direct debit, your data is not stored directly by Niemöller, but exclusively by PayPal - of course in accordance with the applicable legal data protection and security requirements.
If you are a reseller (e.g. repair shop or spare parts dealer), you can assign your order to a customer, for example, by entering a reference in this field. This so-called commission number will then appear on your Niemöller invoice, making it easier for you to allocate your parts order.
Standard shipping within Germany and the EU usually takes 2 to 6 working days at Niemöller. You can view the delivery times for other countries here on our shipping costs page. Particularly bulky or heavy car spare parts are shipped as bulky goods. In this case, we will calculate your shipping costs individually for your order - we will be happy to provide you with an exact delivery time on request before you place your order. Alternatively, you can simply add the bulky goods item to your shopping cart and complete your order. We will then send you information on the delivery time by email.
If you have ordered items with different delivery times, we will send your goods in a single shipment unless otherwise agreed with you. In this case, the delivery time will be based on the product with the longest delivery time.
If you have ordered items with different delivery times, we will send your goods in a single shipment unless otherwise agreed with you. In this case, the delivery time will be based on the product with the longest delivery time.
The shipping costs at Niemöller depend on the country of delivery, weight, product size and your chosen shipping method. In Germany, standard shipping costs 7.14 euros per order. From an order value of 119.00 euros, your online order is free of shipping costs. Express delivery costs 17.85 euros and cash on delivery costs 15.47 euros (not possible for bulky goods).
The exact amount of the shipping costs for an international order depends on the weight of the products and will be displayed individually in the shopping cart as soon as you have selected your country of delivery. You will find the exact details on the shipping costs page for your country.
For bulky or heavy vehicle parts (bulky goods), your shipping costs will be calculated individually and you will be informed in advance. All bulky items are marked accordingly in our online store. You can simply order these items and you will then be informed of the shipping costs by e-mail. Your classic car spare parts will then be dispatched with your consent. If the shipping costs are too high for you, your order can be canceled immediately
The exact amount of the shipping costs for an international order depends on the weight of the products and will be displayed individually in the shopping cart as soon as you have selected your country of delivery. You will find the exact details on the shipping costs page for your country.
For bulky or heavy vehicle parts (bulky goods), your shipping costs will be calculated individually and you will be informed in advance. All bulky items are marked accordingly in our online store. You can simply order these items and you will then be informed of the shipping costs by e-mail. Your classic car spare parts will then be dispatched with your consent. If the shipping costs are too high for you, your order can be canceled immediately
Yes, Niemöller also ships abroad! We supply Mercedes-Benz classic car spare parts not only within Germany, but also throughout the EU and worldwide. Whether original spare parts, high-quality in-house parts or matching accessories - we are proud to supply classic car owners and garages around the globe in 273 countries. You can find the exact shipping costs and delivery times for your country on our shipping costs page. If you have any questions, please do not hesitate to contact our team.
Niemöller sends your automotive spare parts via reliable parcel services and freight forwarders. Your parcel is automatically insured via the shipping service provider and its transport protection. If you require higher or special transport insurance for your car parts, please let us know by e-mail immediately after placing your order - Niemöller can adjust your shipping method accordingly. If you require further information or support, our service team will be happy to help you by phone or e-mail.
After placing your order, you will automatically receive a tracking number from us, which you can use to track the status of your delivery via the respective shipping service provider. If no tracking information has been provided to you, you can contact our service department at any time and receive the current tracking number for your order in the Niemöller Mercedes Oldtimer Spare Parts Shop on request.
If you have not received your delivery, please contact our customer service by e-mail, telephone or contact form, stating your order number. We will immediately check the shipping status of your shipment and, if necessary, contact the shipping service provider to clarify the whereabouts of your car spare parts delivery as quickly as possible.
If a spare part is no longer available, this either means that it is no longer produced by the original manufacturer and we are actively looking for an alternative supplier - or that it is generally no longer manufactured. In many cases, however, we can still help, even with replacement parts manufactured in-house.
If you click on the "Notification of availability" button on the item page, your inquiry will be registered with us. Your message will help us to assess whether it is worth reproducing this classic car spare part. In this way, you are actively helping to ensure that rare Mercedes-Benz classic car spare parts may soon be available again.
If you click on the "Notification of availability" button on the item page, your inquiry will be registered with us. Your message will help us to assess whether it is worth reproducing this classic car spare part. In this way, you are actively helping to ensure that rare Mercedes-Benz classic car spare parts may soon be available again.
After placing your order, you will of course be kept up to date by us on the status of your order processing. You will receive an e-mail notification for each of the following steps:
- Order being processed - Your order has been successfully entered and is now being prepared.
- Order ready for dispatch - The items are packed and ready for dispatch.
- Order shipped - Your package has been handed over to the shipping service provider.
- Order paid - We have received and booked your payment.
Yes, you can. You can manage your notification settings directly in your customer account. To do this, log in to your account online at Niemöller by clicking on the symbol with the person at the top right (user account) and log in with your login details. Then go to "E-mail notifications" - there you can select which e-mail notifications you would like to receive and switch off individual options if you wish.
Of course! You will find a button with a bell in the Niemöller online store for every spare part that is unfortunately not available at the moment. If you click on the "Notification of availability" function and submit the inquiry form that opens, you will be automatically notified by e-mail as soon as the Mercedes spare part is available online again.
If you are logged into your account, you do not need to fill in anything else in the inquiry form and can simply submit it. Users who are not logged in, on the other hand, must enter their contact details and vehicle data.
If you are logged into your account, you do not need to fill in anything else in the inquiry form and can simply submit it. Users who are not logged in, on the other hand, must enter their contact details and vehicle data.
